All products are made upon order, it takes 2-6 weeks to reach us from our manufacturer, depending to the product type. We believe good things are worth the wait!
While we estimate the delivery to be within 2-6 weeks, there are inevitable factors that may cause delays in shipping such as adverse weather conditions, freight issues, delayed customs inspection, etc.
Cases as such are not entitled to refunds.
Fret not, all possible delays will be informed personally via emails once we have the information.
Flat delivery fee at $15 for orders below $500.
Free delivery for orders over $500.
I need the item(s) urgently, are you able to expedite?
Yes, we may be able to expedite the delivery of our products, depending on the style. Please leave us a message on the details of the item(s) you're keen on and we'll advice you on the earliest delivery.
Can you delay delivery?
Yes, for sure! We understand that it is inevitable to experience delay in renovation. If you would like us to delay the delivery, please leave us a message with your order number and tentative delivery date. We can store your item in our warehouse up to 3 months.
Can I receive my order before a specific date?
We will do our best to accommodate your request. Please let us know the specific item(s) and size you are interested in, and we will check if we can deliver it by your desired date.
How can I see the actual product before making a purchase?
As we operate fully online store, we do not have a physical showroom. However, we can send you more images/videos of the product you are interested in for reference.
What is the warranty provided?
All our products have a 1-year warranty against manufacturer's defects.
Warranty does not apply if your furniture is damaged by using detergents, harsh cleaning agents, burns, scratches, watermarks, damage resulting from regular wear and tear or other damage caused by animals.
Do you offer customisation?
Absolutely! Please email us the details of your customisation at email@example.com and we'll get back to you shortly.
Colour of the product may vary slightly due to a different colour and brightness settings on individual computers.
You may contact us at:
Marketing & collaboration: firstname.lastname@example.org